Frequently asked questions

Where is your clothing made?

All CHICASUAL tops & tunics are made right here in the USA of imported fabric. We aim to support the "Made in America" movement by building strong relationships with our talented makers, ensure good working conditions, all while supporting a strong economy. Join us in supporting "Made in the USA".

How can I shop at CHICASUAL?

We look forward to having you shop with us online, right here at www.CHICASUAL.com

What is your sizing/fit?

All garments are fit on a {live human} fit model. Our tops/tunics fit “true to size” and we do not use “vanity sizing”. True to size means our model’s exact measurements are congruent with the industry standard. Vanity sizing means a company will place a size label in a garment that is slightly larger than it should be, thus making you “feel” smaller than you are (according to industry standards that is). We want our product to fit you in the best way possible, so please refer to our size chart for assistance.

What is the recommended care for your garments?

COLD WATER is our best friend and should be yours too. In our opinion ALL clothing should be washed on cold cycle. You will get so much more out of your clothing. Right now, all of our tops/tunics may be machine washed using COLD WATER. Please refer to the garment’s care label for additional care instruction.

Does your clothing shrink?

We test all fabrics before they are cut and sewn; however, washing anything for the first time can potentially shrink up to 3%. If you follow the correct care instructions, the garment will not shrink more than the 3%.

What is your return policy?

Great question! To ensure that you are completely satisfied with your online purchase, we will gladly refund any full price merchandise that has been unworn, unwashed, unaltered and accompanied by a receipt, within 30 calendar days of purchase.
Please see full return policy terms and conditions (click here).

Do you charge for shipping?

Free shipping* is an exclusive benefit of being one of our cherished newsletter subscribers. Unfortunately, if you are not subscribed to our newsletter, you will have to pay standard shipping fees. But no worries, it’s SO simple to subscribe to our free newsletter, just click here to join. Make sure to enter your “Free Shipping” coupon code at checkout. **Our free shipping offer applies only to domestic U.S. orders at this time.

Will you provide tracking for my order?

Of course! A tracking number will be e-mailed to you once your order is ready to ship.

If an item is sold out, will you be getting in more and when?

Yes! We always try to re-stock our popular items to give you the best possible selection of timeless and vibrant pieces for each season.
Please be patient, we are working hard to increase our inventory so please check back on our website and subscribe to our free newsletter here for important updates and a sneak-peak of our new collection.

And since we did all the answering, we though we’d ask you a few questions as well! Feel free to send us your comments (here).

Where is your next vacation?

Who has best Home Goods store? (And may we come crash on your couch?)

Do people “really” love spin class or are they just messing with us?

Wouldn’t it be so cool if you could open a champagne bottle with a kitchen knife? (oh wait, you can! Click here for a tutorial)

Why do you think New Yorker’s wear so much black?

Do you think one day snail mail will be cool again?